Right of withdrawal

The following right of withdrawal applies exclusively to consumers (see §1 of the GTC).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Kardelen, Bahnhofstraße 10, 45701 Herten; e-mail address: info[at]kardelen.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the

right of withdrawal before the expiry of the withdrawal period.

2-year warranty on all accessories

Our customers receive a 730-day warranty on our accessories. This means specifically:

Warranty against discoloration*

* Our General Terms and Conditions still apply.

Returns

The customer bears the shipping costs for all returns. The customer must also include a note and the invoice with the return.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to contracts for the supply of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

The right of withdrawal does not apply to consumers who are not citizens of a member state of the European Union at the time of concluding the contract and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.

According to § 312g Paragraph 2 No. 3 of the German Civil Code (BGB), we cannot accept earrings for hygienic reasons, so a withdrawal is excluded.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, excluding delivery costs, without undue delay and at the latest within 30 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

-End of withdrawal policy-

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

– for the delivery of earrings (for hygienic reasons)

– for the delivery of personalized products

The right of withdrawal may expire

– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

– for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,

Consequences of the right of withdrawal for the customer

Sample withdrawal form

If you wish to withdraw from the contract, please fill out this form and

send it back.

To [Menceloglu, Bahnhofstraße 10, 45701 Herten, [email protected]]:

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase

of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)
– Date
_______________

(*) Delete where inapplicable.

The EU Commission has provided an interactive website (ODR platform) in accordance with EU Regulation No. 524/2013, which serves to settle out-of-court disputes arising from online legal transactions. You can find the EU Commission's ODR platform at this link: http://ec.europa.eu/consumers/odr/

You can contact us at info[at]kardelen.de